Returns and Exchanges
At Rabbit Skip Road, we guarantee 100% satisfaction for mommy and baby. If you’d like to initiate a return, we have a free and easy process for exchanges, store credit, or a completely refundable transaction.
How can I initiate a return or an exchange?
We aim to make our return and exchanges policy as easy as possible. Just reach out to our team via our contact form or call us at (202) 681-2801 to initiate your return or exchange.
Once we receive your Rabbit Skip Road return, refunds will be processed within 7-10 business days.
If your baby jumper is received within 90 days of purchase, you automatically qualify for a complete refund. We will refund to whatever payment method you originally used. Baby jumpers received after 90 days but before 365 days of purchase will be refunded to store credit, or eligible for an exchange.
If you return your baby jumper after 365 days, you automatically qualify for an exchange or store credit.
For specific questions regarding your return or exchange, please reach out to our team via our contact form or give us a call at (202) 681-2801.